Why Are Customers Leaving Spectrum?

I was dragged online by one of my own employees. According to her post, I was a stingy boss who refused to give out holiday gift boxes for Memorial Day weekend. What the internet did not know was that my company already had a long-standing tradition. Every holiday, and even every employee birthday, each person received a $300 gift card without fail. But once the whole internet started tearing me apart, I decided to give everyone exactly what they claimed they wanted. I issued a company-wide notice. To respect everyone’s demand for a more “thoughtful” holiday gesture, this year’s Memorial Day gift cards would be canceled and replaced with holiday gift boxes for all employees. The moment the notice went out, the entire company exploded. Employees crowded outside my office, begging me to bring the gift cards back.

The seventh time Claire Fisher bailed on our marriage license appointment, I finally cut her out of my life—for good. From then on, if she was at a party, I wasn't. When she was scheduled to perform at our college's anniversary celebration, I made sure to leave early. The moment my company announced a collaboration with hers, I resigned without a second thought. Even on Christmas Eve, when she showed up at my parents' house with gifts, I slipped out with a half-hearted excuse about "visiting a friend." I blocked her number. Deleted her from my contacts. Burned every bridge and salted the earth behind me. No calls. No texts. No social media. I didn't reach out. She couldn't reach me. Simple as that. For the better part of my life, I was hopelessly in love with her—waiting on her, caring for her, putting her first in every way that mattered. I gave her all of me without ever holding back. But after the seventh time she left me sitting alone at the City Hall, something inside me broke. I was done. If that meant spending the rest of my life alone, so be it. Better that than sitting in an empty apartment, listening to the silence, holding on to hope for someone who never planned to show up.

I'm Serena Sorrento, the sole daughter of Don Salvatore Sorrento. After seeing the news of a female employee getting stalked and assaulted by a stalker on her way home from work, I spend millions of dollars arranging specialized cars for every female employee in my company when they get off work at night. At first, I thought I'd receive a "thank you" from them. But those employees have the gall to criticize me on various major social media platforms. "Our boss is practically forcing us to work overtime!" "Why must employees hand over the information of their home addresses to the company, anyway?" "Since our boss has money to buy those luxury cars, she might as well give us the money right away!" The entire Internet bashes me for capitalizing on my charity, gloating about my wealth, and not knowing what my employees actually want. After receiving a bombardment of insulting and humiliating text messages, I decide to take the Internet's advice and call for a mandatory company meeting. "After receiving the sincere feedback from all the employees, I shall terminate the specialized pick-up service from today onward. Instead, I shall have it reclassified as a transportation allowance. Those who are eligible shall receive 100 dollars per month." As soon as the announcement is made, the entire company goes crazy.

At the end of the year, the company made employees vote on who would be laid off. In front of the boss, the votes were read aloud one by one. Natalie Reed. One vote. Natalie. Two votes. Natalie... thirty votes. All thirty people on my team had voted me out. I clenched my fists and looked around at my coworkers. Every single one of them avoided my eyes. Maggie Turner was the oldest on the team. I knew she had to pick up her kid, so whenever she could not finish her work and had to rush to her kid’s school, I stayed behind and cleaned up after her. Dylan joined last year. He was losing sleep every night over money for his wedding. I squeezed time out of my own schedule, helped him complete his project, and got him a two-hundred-thousand-dollar bonus. And the trainee closest to me started trembling the moment I looked at her. She looked just as timid as she had when her hands shook and spilled wine all over a client. Back then, to fix the mess for her, I apologized to the client and drank until I had a stomach hemorrhage. Only then did she pass probation. I could not help feeling hurt. The boss looked at the result and asked if I had anything to say. I took a deep breath and asked everyone on the team, “Why did you vote for me?” My timid trainee suddenly found her courage. “Because you always pretend to help people, then steal our credit.” “Otherwise, how could someone as useless as you become the top salesperson?” I laughed, took off my employee badge, and placed it on the table. A week later, my boss was kneeling outside my door, begging me, the so-called useless one, to come back to the company.

I was the company's top sales performer, but I never clocked in or out, and I rarely showed my face at the office. Two-thirds of the employees had never even met me. Yet somehow, I single-handedly dominated the sales numbers, outperforming everyone else and propelling us to the number one spot in the industry. Then came the day they handed out year-end bonuses. Jeffrey Young, the new sales director, fired me on the spot, claiming it was bad luck that I stepped into the building with my left foot first. When I demanded to know what gave him the right, he sneered at me with pure contempt. "Because I'm going to be the future owner of this company! You just got lucky landing a few big clients, and that was all thanks to the company's existing customer base anyway!" He continued, "Let me tell you something... Kieran Campbell, whoever the company gives resources to, becomes the top seller!" I could not help but laugh. All they saw was that I never clocked in, but they never saw me out there day and night, running around to maintain those client relationships. The truth was, in this industry, clients were loyal to me personally, not to the company's brand. I pulled out my phone and called my wife, Melanie Gardner. "When did you get yourself another husband behind my back?"

I set up a company cafeteria for employees with an abundant meal daily worth 150 dollars per person. Meals are prepared by a world-renowned master chef. Every day, I only ask my employees to contribute a token of one dollar. Instead of gratitude, all I get is their envy of the neighboring company. "I wish we had that. Their healthy lunches cost them nothing, and the company covers everything." "Yeah. Free salads always seem to taste the best." Before long, this chatter spreads through the office, and the new hires carry it into the company's group chat. "Mr. Shaw, can we switch things up? All this rich, heavy food is just too much for us!" A few of the senior employees quickly jump in. "Yes, Mr. Shaw! We're not asking for anything extravagant. We only want something like the healthy lunches the other company gives out for free!" Perfect. They ignore my lavish 150-dollar meals that cost them almost nothing, yet they pine over the neighboring company's modest lunches. I scroll through the chat, feeling nothing but sharp irony. I immediately send a company-wide email. "Attention, everyone! By popular demand, and so you can all experience a truly free lunch, the cafeteria's daily meal is reduced from abundant to simple starting today. "Snacks and fruit options are discontinued and replaced with the same healthy lunch set offered by the neighboring company. The company will cover the full cost. Enjoy your meal!"