Buurtzorg: Menselijkheid Boven Bureaucratie

“Dr. Carter… I don’t know why, but I feel a little dizzy. I think I should go back…” I had drunk some red wine in the head of surgery’s office, and, for some reason, my body started feeling unwell. “Don’t rush off,” Dr. Carter replied with an expression I could not recognize. Then, he pushed me onto the couch. “It’s not often I get a chance to get close to the prettiest nurse in the hospital.” I could not respond.

At the award-giving ceremony of the end-of-the-year gala, my boss, George White, suddenly announces that he will be adding a bonus round on a whim. "This is the annual department evaluation! The department that comes last shall come onto the stage and receive a tiny encouragement from me!" The huge screen lights up at that moment. The sales achievements accumulated by all departments are being shown in a ranking system. The sales department is ranked first. The operations department comes second, and the marketing department gets third place. As for the administrative department, the sales achievements shown on the screen are none. After all, that department has no KPI to achieve at all. George beams at us from the administrative department. "Everyone from the administrative department, come on up and receive your prize!" Two people can be seen carrying a basket of brooms up the stage. Everyone bursts into laughter instantly. "Come now, sweep away your bad luck with the brooms! Try not to come up as the bottom-ranked department again next year!" George personally thrusts the brooms into our hands. Camera flashes go off beneath the stage—people are clearly taking photos of us. The people from the sales department are the ones laughing the hardest. "Finally, the peeps from the administrative department are getting the recognition they deserve!"

On my birthday, my mother-in-law had just been wheeled out of surgery, only to be sent straight back into the ER. In a video newly posted by an intern, he was shown holding a scalpel and cutting my mother-in-law open, while the lead surgeon, who was my wife, was nowhere in sight. “Who says interns aren’t qualified to operate? No worries. My Dr. Lover dotes on me.” Colleagues flooded the comment section, saying the couple was sweet and that they were shipping them. I forwarded the video straight to the hospital director. Not long after, my wife called me. Her breath ragged and voice fragmented. “So I forgot your birthday. Is that reason enough for you to go to the director and accuse me of violating hospital rules? “I’m so done with your unreasonable behavior! Even if my mother sides with you this time, I’m still getting a divorce…” She hung up before I could respond. What she didn’t know was that her mother wouldn’t be taking my side anymore. Because the patient who went into massive postoperative hemorrhage and died during resuscitation, under the lead of an intern, was her mother.

The entire ward could hear the thoughts of the beautiful intern nurse, Sonya Row. When a patient kept vomiting nonstop, and I suggested increasing the pain medication, she stood nearby, sighing. [What should I do? Should I tell the family this painkiller can be addictive and really bad for the body? If they just wait a few more minutes, he'll recover on his own. There's no need to spend money at all.] The room fell silent in an instant. Everyone's gaze shifted toward me, and the family quietly refused my treatment plan. After that, I became the joke of the entire department. Every patient specifically asked not to be assigned to me. Later, while comforting a terminal stomach cancer patient, I followed her family's wishes and lied, saying it was just gastritis. Sonya complained about it in her thoughts. [The patient's practically dying already, but she's still saying she can be cured. It's obviously just to trick this old woman into draining her life savings on treatment.] That night, the old lady jumped off the building so she wouldn't burden her family. Her family thought I had revealed the truth and driven her to her death. They reported me directly to the hospital director, and I was stripped of my position as department head. Then, on a holiday weekend, the hospital admitted a pregnant woman with a suspected amniotic fluid embolism. To save her life, I had no choice but to remove her uterus. At that moment, Sonya's thoughts rang out again. [She doesn't have an amniotic fluid embolism at all. She was on her phone during surgery, which caused this. Now look what happened. This baby's a girl. This family wanted a son, and now they'll never get one.] The family attacked me on the spot, recorded it, and posted the video online to harass me. The desperate husband, obsessed with having a son, stabbed me to death to vent his rage. When I opened my eyes again, I was back on the day Sonya first revealed her thoughts. This time, I could hear her thoughts, too.

I am a miserable nurse. During the Halloween season, there was a three day break but I was not given any days off. Upset, I decided to join a game featuring a haunted hospital. There was an old man wrapped in IV tubes chasing after a player. I sprinted forward and shoved him into the chair. After effortlessly jabbing the IV line back in him, I told him off, "It’s just an IV drip, not an action movie. Sit. Down. Move again and I’ll strap you to the chair!" The old man did a double take before blinking in a flustered manner. "Sorry for causing you trouble, ma'am." At night, children ghosts began to run and laugh wildly in the corridor. I grabbed one in each hand and hauled them up. "If you’re not going to stay put in the ward, I’ll give you an injection!" Why did I still have to work in a game? I was so tired. The other players cried out, "Clem! That's a ghost. Are you not scared?" I sneered, "Sorry, but burnt-out workers hold more grudges than ghosts ever could."

The new intern in our department, Astrid Stokes, had a soft, harmless look people viewed as innocent. She also claimed she could see a countdown over people's heads, ticking down to their deaths. Most of us just laughed it off and told her she had been reading way too many web novels. When an elderly man was rushed into the ER, she told the department head, Melanie Brooks, not to bother. She said the man wouldn't make it through the day. Melanie ignored her and pushed ahead with everything we had. The old man still died. The attending doctor even got slashed by the patient's family during the fallout. After that, people started to waver. During a team outing, Astrid suddenly screamed and told us not to get on a specific bus. She said if we did, we would all die. With no other choice, we switched vehicles. By the time we reached our destination, news came in. The bus we were supposed to take had lost its brakes and gone off a bridge. After that, almost everyone believed her. Everyone except me. The next day, she pointed straight at me. "Ruth shouldn't be a doctor anymore. If she stays, she'll get caught up in a medical dispute, and the whole department will end up dead or injured." Just like that, Melanie reassigned me. I went from doctor to janitor, handling medical waste. One day, I got scratched by a contaminated needle. Yet, no one would treat me. "Astrid already said it. This is her destiny. Anyone who gets involved will die, too." My body rotted from infection, sores breaking open across my skin. I died alone on the street, full of fury. When I opened my eyes again, I was back to the day Astrid first claimed she could see those death countdowns.