I pushed the door open and stepped into the center. Brenda was sitting in a chair across the counter, her eyes bloodshot. Two men stood hovering over her. One was Joe, and the other wore a nametag that read General Manager, Arthur Vance. Brenda saw me, and a fresh wave of tears instantly spilled down her face. “Helen! Thank God you’re here! If I can't get this money back, I’ll never be able to look my daughter in the eye again!” Arthur dragged a chair over, sat down, and casually crossed one leg over the other. “Look, it isn't a matter of us refusing to issue a refund. You’re the one breaking the contract unilaterally. If you want out, fine, but you have to pay a penalty of 60% of the contract value.” “Eighteen hundred dollars?” Brenda's voice choked up, turning sharp with sheer panic. “I paid three thousand dollars, and you’re only giving me twelve hundred back? What about the equipment? Can't I just return it?” Joe added, his tone turning hostile, “Mrs. Hill, you alre
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