Can 'Do More Talk Less' Improve Productivity?

At the company's annual gala, the CEO announced that this year's top sales performer would receive a two-million-dollar year-end bonus. I was the top performer. However, my manager called me into his office the very next day and explained that the company was cutting costs and improving efficiency. As a result, my bonus had to be reduced. I initially assumed everyone's bonus was being cut. Then, I found out I was the only one getting shortchanged. Even worse, they handed my position to a useless coworker who could barely do the job. I understood everything immediately. 'So this is how it is. You're tossing me aside after you got what you wanted from me.' Fine. I stopped putting in any effort from that day forward. I clocked in, did the bare minimum, and watched the company slowly fall apart. Sales began to drop month after month. Even the major clients I had already secured began withdrawing their investments. That was when the CEO finally panicked. He showed up at my front door, begging me to fix things. I kicked the door open and looked down at him. "You think a garbage company like yours deserves my help?"

Even though it's the New Year holidays, I'm still cooped up in the company while churning out the paperwork needed for the company's listing process. That's when my keyboard suddenly types a paragraph on its own. "Stop working already! Your boss is about to fire you, and yet you're still slaving away for his sake!" I'm stunned by the information I see. The keyboard goes on typing, "He said you only have a bachelor's degree. If not for the fact that you're a walking lucky charm, you wouldn't have gotten into this company in the first place! "Now that the company is in the process of getting listed, it's costing far too much just to keep you around! Even though you're being paid a high salary every month, you can't even provide the company with any value! "He intends to dismiss you the moment the company gets listed! Since it's the new year, new blood should be joining the company!" I've been holding my coffee mug the whole time. At that moment, I can feel my hands starting to tremble. For five years, the projects that I've manned never got into any problems. The final round of funding always came through. Even when we were choosing a new office, we came across the situation of an owner who was all-too happy to get rid of the building. I can say with great confidence that I'm 90% of the main reason how this company expanded from a tiny office to the entire building. To think that I'm the first person to be discarded right after my boss reaches his goal… I can feel my stomach twisting uneasily. Even my throat goes tight from the anxiety. Just as I'm about to leave, a few angry voices ring out in the office. "I'm an office chair! I'll break during the board meeting tomorrow and make sure that your boss falls right on his ass!" "I'm a printer! I'll make sure to print all the documents he wants with nothing but gibberish on them!" "I'm a coffee machine! Tomorrow, I'll whip him a special brew that ensures he will never get to leave the toilet bowl for the rest of the day!"

My father loved silence. He believed noise was the mark of lesser people, so he installed a decibel meter in our home. Speaking above 40 decibels meant that we would have to pay him 10 dollars, laughing above 60 decibels meant 50 dollars, and crying or throwing a tantrum was a serious offense at 100 dollars per second. The year I turned four, I fell and broke my arm. I did not make a single sound. I bit down so hard that I cracked two teeth, but I saved thousands in noise fees. He praised me for it and called me a "high-value child," one that was worth the investment. I treasured that compliment and observed the rules carefully, keeping the house wrapped in suffocating silence. Then came the stormy night a thief broke in. He had a knife and was creeping toward my mother as she slept, and I watched it all from the gap in the wardrobe where I was hiding. I wanted to scream. I wanted to shriek and wake my father, to do something, anything. However, my eyes drifted to the decibel meter on the wall, and my hand found nothing but an empty pocket. I did not have enough allowance. One scream would cost hundreds, and I simply could not afford it.

My wife, Vivian Lane, is the wealthiest woman. Her assistant had made it clear he had three "do-not-disturb" rules: no messages after work, no calls on weekends, and absolutely no contact when he was in a bad mood. Because of this, the company lost a major deal—one worth over a hundred million. Yet the assistant looked completely unbothered. "Sorry, I had no idea one phone call could make such a difference. If something goes wrong and I have to be the one to take the blame, fine—I'm just another cog in the machine." My wife snapped, "Who said anything about blaming you? You did exactly what you were told." She shot me a look of pure irritation. "You take the profits from the project, and when things fall apart, you dump it on the regular employees? Is that how you run a business? If your company folds over something this small, it just proves you're not fit to be in charge." It suddenly clicked, and I let out a quiet laugh. So she thought this project belonged to my company? I didn't bother correcting her. To be honest, I couldn't really hold it against her—after all, it wasn't my company going under.

In order to prevent the employees from slacking off at their jobs, the HR department of my company has established a strict check-in policy. We're requested to check-in with the company once per ten minutes. On top of that, we have to follow the HR employee, Felicia Lane's instructions in striking poses. Otherwise, the system will list us to have skipped work for the day. After failing to check-in with the company for the eighth time, I head to the HR department immediately. "Ms. Lane, your check-in policy is far too strict to the sales department! We have to travel everywhere just to make sales and strike business deals with clients! There's no way we can keep returning to the company!" But Felicia just scowls at me disdainfully. "Since you're working at the company, you're meant to follow the company's rules. Why else are you even here, in the first place? If checking in with the company affects your sales performance that much, that just means you don't have any capabilities to begin with. You should reflect on your own work performance instead!" When I recall the number of contributions I've made for the company, I try to seek out my boss to take my side. But he just tells me, "Since this is a rule, you might as well follow it. What's the use in seeking me out?" Later on, I choose not to do anything related to my job just so I can follow the check-in policy very strictly. But the rest of the company flies into a state of panic because of me.

I worked super hard during Cyber Monday and pulled in 20 million dollars in sales, only for my wife, Chelsea Abbott, to credit it to her childhood sweetheart, who had just returned from studying overseas. I was so furious that I confronted her, but she clung to Donald Dixon's arm and said righteously, "Donald just got back, and he doesn't have a solid footing yet. What's wrong with my helping him establish some authority? Are you really going to argue with me over this?" I swallowed it. But at the year-end conference, Donald actually pointed right at my face in front of the entire company and yelled, "I produced these results myself. You're just a deadweight living off your wife. You don't even deserve to be here! Keeping parasites like you in the company is a total waste of resources!" My performance was used to build his reputation, and this was how he repaid me? I turned to look at Chelsea, but she didn't even spare me a glance. Instead, she announced to everyone, "Donald's right. The industry's moving fast, and Will really can't keep up anymore. Starting tomorrow, all of his responsibilities will be taken over by Donald!" Faced with everyone's eager, gossipy stares, I didn't make a scene. Last night, the industry leader the company had been desperate to flatter just sent me an offer letter. Since Chelsea was determined to fight side by side with her childhood sweetheart, this was where we would end.